Mercy
A guardian angel to those who come under her care, Dr. Angela Ziegler is a peerless healer, a brilliant scientist, and a staunch advocate for peace.
Support
Medic
Zürich, Switzerland (formerly), Watchpoint: Gibraltar
May 13 (Age: 39)
Abilities
Caduceus Staff
Hold to heal an ally. 
Hold to increase an ally's damage inflicted.
Caduceus Blaster
Automatic weapon.
Guardian Angel
Fly towards an ally. While in flight, Jump launches you forward, and Crouch launches you upward.
Resurrect
Revive a dead teammate.
Angelic Descent
Fall very slowly.
Valkyrie
Gain the ability to fly. Abilities are enhanced.
Keys displayed are defaults for PC. They are configurable in game.
Perks
Unlock mid-match upgrades to outsmart, outplay, and dominate the fight. As the action heats up, choose game-changing abilities to amplify your Hero’s power and evolve your strategy in real time.Minor Perk
Angelic Resurrection
Divine Momentum
Major Perk
Chain Boost
Double Dose
Keys displayed are defaults for PC. They are configurable in game.
Stadium Powers
Stadium Powers are ability-changing upgrades obtainable in the Armory. Each hero has 12 unique Powers to choose from.
Threads of Fate
Caduceus Staff chains to your previous target for 3s, at 30% effectiveness.
Battle Medic
After swapping to Caduceus Blaster, deal 20% increased damage and gain 20% Weapon Lifesteal for 1s for every 1s you spent tethered, up to 15s.
Renaissance
After succesfully using Resurrect, activate Valkyrie for 5s.
Equivalent Exchange
You have 3 charges of Resurrect with 33% reduced cast time but their cooldowns no longer refresh. Dealing 1,000 Caduceus Blaster damage restores 1 charge.
The Whambulance
When Guardian Angel ends, heal your target for 4 Life for every 1m you traveled.
Triage Unit
When using Guardian Angel on allies below 50% Life, they receive 25% more healing from you for 3s.
Protective Beam
Caduceus Staff targets above 80% Life gain 10% Damage Reduction. Caduceus Staff stays tethered 1s longer to allies not in line of sight.
Serenity
Sympathetic Recovery heals for 10% more and heals you even while you are healing a full health ally.
Distortion
Allies boosted by Caduceus Staff gain 20% Lifesteal.
First Responder
When you Resurrect an ally, you both gain 250 Overhealth for 6s.
Tethered Tourniquet
After swapping to Caduceus Blaster, Caduceus Staff automatically heals allies at 100% effectiveness for every 1s you spent tethered, up to 15s.
Supply Surge
Using Flash Heal grants allies affected by it 20% Move Speed for 2s, restores 50% Ammo, and reduces their cooldowns by 3s. (10s Cooldown)
Threads of Fate
Caduceus Staff chains to your previous target for 3s, at 30% effectiveness.
Battle Medic
After swapping to Caduceus Blaster, deal 20% increased damage and gain 20% Weapon Lifesteal for 1s for every 1s you spent tethered, up to 15s.
Renaissance
After succesfully using Resurrect, activate Valkyrie for 5s.
Equivalent Exchange
You have 3 charges of Resurrect with 33% reduced cast time but their cooldowns no longer refresh. Dealing 1,000 Caduceus Blaster damage restores 1 charge.
The Whambulance
When Guardian Angel ends, heal your target for 4 Life for every 1m you traveled.
Triage Unit
When using Guardian Angel on allies below 50% Life, they receive 25% more healing from you for 3s.
Protective Beam
Caduceus Staff targets above 80% Life gain 10% Damage Reduction. Caduceus Staff stays tethered 1s longer to allies not in line of sight.
Serenity
Sympathetic Recovery heals for 10% more and heals you even while you are healing a full health ally.
Distortion
Allies boosted by Caduceus Staff gain 20% Lifesteal.
First Responder
When you Resurrect an ally, you both gain 250 Overhealth for 6s.
Tethered Tourniquet
After swapping to Caduceus Blaster, Caduceus Staff automatically heals allies at 100% effectiveness for every 1s you spent tethered, up to 15s.
Supply Surge
Using Flash Heal grants allies affected by it 20% Move Speed for 2s, restores 50% Ammo, and reduces their cooldowns by 3s. (10s Cooldown)
Story
Orphaned in the Omnic Crisis, child prodigy and nanotechnology pioneer Angela Ziegler became Overwatch’s most prominent combat medic and vocal proponent of global peace. After the organization’s fall, and with the coming of a new war, she wonders if she will ever know peace in her lifetime.
A longtime family friend of Torbjörn Lindholm, Ziegler had pioneered a breakthrough in the field of applied nanobiology at a young age. The technology radically improved the treatment of life-threatening illnesses and injuries. It was this expertise that attracted the attention of Overwatch.
Because her parents had been taken by war, Ziegler was opposed to the organization's militaristic approach to keeping global peace. Ultimately, she recognized that Overwatch offered her the opportunity to save lives on a much larger scale. As Overwatch's head of medical research, Ziegler sought to leverage her work for healing in frontline crises. The result was the Valkyrie swift-response suit, which Ziegler herself piloted on many Overwatch missions.
Despite her contributions to Overwatch, she was often at odds with her superiors and the organization's overarching aims. Though she lent her brilliant mind to healing her comrades, Ziegler had dire concerns about the affairs of Blackwatch, specifically pertaining to Commander Reyes and his own medical support, Moira O’Deorain. When Overwatch dissolved, Ziegler sought distance from the agency and re-dedicated herself to helping those affected by war, caring for the broken and dispossessed in crisis areas around the world.
Following the Overwatch Recall, two squad mates she had thought to be dead and gone arrived at her doorstep: Jack Morrison and Ana Amari. Ziegler’s feelings on the return of Overwatch were further complicated, seeing Morrison's obsession with chasing vengeance for the agency’s fall from grace. Yet, when Talon forces descended on Cairo, Mercy appeared without fail, to protect the city’s civilians alongside her old teammates.
Although she, Soldier: 76, and Ana Amari have since parted ways, the events in Cairo rekindled a sense of heroism that Ziegler had thought to be long buried. With Null Sector's targeted attack on Paris, it was clear that Overwatch was needed once again to defend the world from threats to peace. Now knowing her battle is not yet over, Mercy has since returned to Overwatch, and can be counted on to don her Valkyrie suit whenever innocents are imperiled.